1.    When the customer has the impression a unit is broken he should contact the support via phone or E-mail to make sure about this by checking the error description.
2.    The support team will provide a RMA number if it also has the impression that the unit might be broken.
3.    The customer always has to pay for shipping to silex, all units have 2 years bring-in guarantee. Important is the date on the invoice of the end user.
4.    We recommend shipping including tracking ID and insurance. Silex is not liable for packets lost on the way from the customer to silex.
5.    There is no replacement in advance available.
6.    The RMA form has to be included in the shipment. (Copy of invoice, precise error description and return address)
7.    The RMA process for current products takes normally between 5-7 working days (exceptions during holiday period are possible).
8.    If the unit is broken the customer will get back a repaired or replaced unit, shipping is paid by silex.
9.    If the unit is not a guarantee case the customer has to pay for shipping back or have the packet collected on his cost, a fee for checking could be applied.
10. It is not necessary to send accessories in which are not important for usage (power cables, stands, CDs, manuals etc.). The customer will receive the units back with the same equipment they were received.


Receiving address for RMA cases:

silex technology europe GmbH
RMA center - RMA# .............
Gahlingspfad 55
47803 Krefeld
Germany

Contact address for support / RMA number requests:

phone: +49-(0)2151-65009-22
e-mail: support@silexeurope.com

Please make sure to include the RMA form to your shipment. Send in RMA requests without this document can not be processed without delay.